If your app isn’t working at all, you can contact Fetch Rewards on Facebook, Twitter or try this email address: my experience, Fetch Rewards takes about a day to respond to customer service issues.
Here’s how to file a ticket from the Fetch app: If you’re still having trouble, you can reach out to Fetch Rewards for customer support. The Fetch Rewards app began working normally after I followed these three steps. That’s to be expected when you reinstall any app. However, you’ll have to enter your username and password when you sign in for the first time after reinstalling the Fetch Rewards app.
It’s important to know that you will not lose your points when you uninstall and reinstall the Fetch app. If you use Fetch Rewards on an iPhone, you would obviously do this from the App Store. Uninstall and Reinstall the Fetch Appįinally, I uninstalled and reinstalled the Fetch Rewards app from the Google Play Store. I was able to delete some files that didn’t need to be on my phone. In my case, 76% of storage was being used. But when you get to the right spot, you’ll be able to tell if you’re running out of storage. If your phone is running low on storage, a Fetch Rewards customer service representative told me it can cause processing issues when submitting receipts.įrom my device, I just searched “Storage” from the settings menu and this screen showed up:Īgain, your phone’s storage settings will look different depending on the type of iPhone or Android device that you have. Next, you want to see if your phone has enough storage and memory space.
If there is no clear cache option, you can clear the cache by deleting the app and reinstalling it. Tap “Clear Storage” and/or “Clear Cache”.Here are the general steps to clear your cache: Every phone is a little bit different (I have a Google Pixel 3a), but you’ll find this option in the device settings. The first step to fix a slow app is to clear the cache, so that’s what I tried with Fetch Rewards. Here’s what I suggest that you try before reaching out to Fetch Rewards customer service: 1. I noticed the same type of sluggishness when I went to redeem my Fetch Rewards points for gift cards.įortunately, I was able to find a solution to get the Fetch Rewards app running smoothly again. But when this issue started, it could take as long as a minute and sometimes the app crashed. What to Do If the Fetch Rewards App Keeps Crashingįor example, it normally takes about 10 seconds for me to upload a grocery receipt to Fetch Rewards and get my points. What exactly do I mean by acting up? The easiest way to describe the issue is that everything just took forever to load. So I was surprised when the Fetch Rewards app started acting up recently. Fetch Rewards is one of my favorite grocery rebate apps, primarily because it’s quick and easy to use.
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